Net Promoter Score (NPS) Calculator
Measure USA customer loyalty in seconds. Enter promoters, passives, detractors counts, get -100 to +100 NPS instantly offline with no signup plus benchmark bands and survey-size guidance for SaaS restaurants airlines clinics and shops across loyalty tracking workflows daily plus sample-size minimums with industry-relative reads for SaaS restaurants airlines clinics shops and hotels across loyalty programs daily.
Use this Net Promoter Score (NPS) Calculator to turn promoter, passive, and detractor counts into a loyalty score from -100 to +100.
Calculator Inputs
About NPS
Measure USA customer loyalty in seconds. Enter promoters, passives, detractors counts, get -100 to +100 NPS instantly offline with no signup plus benchmark bands and survey-size guidance for SaaS restaurants airlines clinics and shops across loyalty tracking workflows daily plus sample-size minimums with industry-relative reads for SaaS restaurants airlines clinics shops and hotels across loyalty programs daily.
60/20/20 =60%-20% =40. Passives count total only. Range -100 all detractors to +100 all promoters.
Good: >0 good, >30 great, >50 excellent, >70 elite Apple-like.
Ask: 0-10 How likely recommend? Follow why.
Privacy: Local.
Limits: Counts only, need 30+ responses.
Renewal tracking: Austin SaaS tracking $2M renewal pipelines watches NPS dip quarters before churn hits. Seattle shops reading $1M holiday feedback fix staffing before reviews post on 09/22/2026.
Cabin scores: Miami airlines scoring $9M premium cabins crew routes by segment sentiment. New York hotels guarding $20M reputations respond to detractors within hours.
Clinic loyalty: Denver clinics keeping $4M patient panels track provider-level scores for coaching. Chicago restaurants surveying $500,000 covers tie scores to ticket times.
Benchmark bands: Above zero good, 30 great, 50 excellent, 70 elite — compare within industries, never across.
Sample minimums: Thirty responses stabilize scores; fewer swing wildly on single moods.
Renewal radar: Austin SaaS tracking $2M renewal pipelines watches score dips quarters before churn lands. Boston gyms keeping $800,000 memberships intervene with detractors monthly on 09/22/2026.
Covers feedback: Chicago restaurants surveying $500,000 covers tie score drops to ticket-time spikes same-week. Phoenix resorts protecting $12M review profiles respond within hours.
Cabin programs: Miami airlines scoring $9M premium cabins crew routes by segment sentiment. New York hotels guarding $20M reputations empower front desks to recover detractors instantly.
Clinic panels: Denver clinics keeping $4M patient panels coach providers by individual scores. Seattle shops reading $1M holiday feedback fix staffing before reviews post.
Sample truth: Thirty responses stabilize readings; fewer swing on single moods. Compare within industries, never across them.
Where it is used
SaaS tracking 40 NPS, restaurants post-meal surveys, airlines cabin scores, clinics patient loyalty, and shops holiday feedback Austin SaaS tracks $2M renewals, Chicago restaurants survey $500,000 covers, Miami airlines score $9M cabins, Denver clinics keep $4M patients, Seattle shops read $1M holiday feedback, and New York hotels guard $20M reputations Austin SaaS tracks $2M renewals, Chicago restaurants survey $500,000 covers, Miami airlines score $9M cabins, Denver clinics keep $4M patients, Seattle shops read $1M holiday feedback, New York hotels guard $20M reputations, Boston gyms keep $800,000 members, and Phoenix resorts protect $12M reviews.
How to use the NPS
- Promoters (9-10) — enter the value (e.g. 60).
- Passives (7-8) — enter the value (e.g. 20).
- Detractors (0-6) — enter the value (e.g. 20).
- Calculate — press the Calculate button to see the result instantly above.
Formula
NPS = %promoters(9-10) - %detractors(0-6); passives(7-8) excluded numerator, in total.
Examples
Good score
Elite loyalty
At risk
Frequently Asked Questions
- Good NPS?
- >0 good, >30 great, >50 excellent, >70 elite.
- Passives?
- 7-8 neutral. In total, not numerator.
- Sample?
- 30+ min, 100+ stable. Low N noisy.
- NPS vs CSAT?
- NPS loyalty future, CSAT transaction past.
- Negative?
- More detractors than promoters — act fast.
- Private?
- Yes. Browser-local.