Net Promoter Score (NPS) Calculator

Calculate NPS.

Calculate NPS instantly. Promoters - Detractors.

About NPS

Calculate NPS.

NPS -100 to +100.

Where it is used

Customer loyalty.

How to use the NPS

Promoters (9-10) — enter the value (e.g. 60).
Passives (7-8) — enter the value (e.g. 20).
Detractors (0-6) — enter the value (e.g. 20).
Calculate — press the Calculate button to see the result instantly above.

Formula

%Promoters - %Detractors

Examples

Example

promoters:60

passives:20

detractors:20

Result: NPS 40

Frequently Asked Questions

Good NPS?: >0 good, >50 excellent.